RETURN POLICY

Refunds do not apply to the following goods:

Digital goods: ebooks and audiobooks.

These are instant downloads.

Refunds for physical goods:

There is no return for change of mind.

Refunds of merchandise, including printed books, are only given if the

ordered item is lost in the mail, defective or damaged.

Returns are given for faulty items if you contact us within seven days of receiving item (according to the purchase tracking information).

For refund queries, please email contact [email protected] within seven days of receiving your product (according to the tracking). Please use the subject “returns” and include your name, order number, and reason for return, and photographs of defective item. If item is in fact defective, we will either refund or resend your goods – your choice.

We want you to be happy!

Contact information: Contact Farrah Jane at [email protected].

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SHIPPING POLICY

When you purchase goods from our Site FarrahJane.com, hereafter known as the “Site”,

the goods will be delivered through one of the following methods:

1. ​Digital goods are delivered instantly by an email from BookFunnel to the email address you used at Checkout.

If you do not see it, please check your Spam, or if using Gmail, check your Promotions tab.

2. Print books are delivered by shipping. Print books are shipped by Book Vault.

Print time is usually 72 working hours. After books are printed, they are shipped.

Average shipping times:

To USA: 5 to 7 working days

To UK: 1 to 3 working days

To Europe: 3 to 5 working days

To Australia: 5 to 14 working days

These are approximate shipping times and not a guarantee of delivery within a specific time.

You are required to provide us with a complete and accurate delivery address, including the

name of the recipient if physical goods. We are not liable for the delivery of your goods to the wrong address

or wrong person as a result of you providing us with inaccurate or incomplete information.

We ship to customers in EU countries. For all orders shipped to countries within the European Union (EU) with a total value under 150€ (excluding taxes and delivery), taxes and duties will be paid at checkout. This means that the price you see for the item(s) in your cart is the final price you’ll pay, and there will be no additional fees or charges upon delivery.

We make sure to follow all EU regulations and guidelines regarding taxes and duties, and

strive to make the checkout process as easy and transparent as possible.

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LEGAL NOTICE

Business Name: Farrah Jane / Ashwing Press

Business Address: 2317 Kings Drive, Woodbury, MN 55125

Registered Company Name: Ash and Flore, LLC

Registered Company Address: 2317 Kings Drive, Woodbury, MN 55125